Congratulations! You’ve decided to expand your business and offer your customers exactly what they want – high-quality, functional and modern roller shutters. Only one thing stands in your way – choosing the right partner for your roller shutter supply.
As a market leader with a reputation for excellence, you can be sure that every CW Product product or part is made of quality materials to the highest standard. We also ensure that every roller shutter is built with a craft and attention to detail that your customers will love. As your partner, you can trust that our honest practices and dedication will help grow your business for years to come.
With countless roller shutter suppliers on the market, how do you know which one is right for your business needs? Which supplier is going to offer you the most premium shutters and customer service? We’ve put together this practical guide to help you choose the right roller shutter partner for your company.
Commitment
When it comes to your bottom line, you need a roller shutter supplier that’s as committed to the success of your company as you are.
A good roller shutter supplier is invested in growing and supporting your business to its full potential. They are willing to put their time, energy and resources into ensuring that your customers are delighted with the roller shutters and service you offer.
Reputation
According to a 2012 Nielsen study, 92% of consumers believe recommendations from friends and family more than they do advertising – proving that reputation can make or break a business.
Choose a roller shutter supplier that has not only a long history in the industry but also a strong reputation. This shows that the supplier has plenty of experience and can support you by providing high-quality customer service.
Wide range of products
Your customers and their needs, situations and budgets are unique. Some may need more motorised options, while others might be looking for bushfire or cyclone-rated shutters. So offer them a range of roller shutter products that can tick all their boxes.
The right roller shutter supplier for your business will have a wide range of products on offer – from domestic to commercial. Whatever your customer needs from their new roller shutter, your supplier should have the perfect solution to make their lives – and yours – a lot easier.
High-quality products
Australia is renowned for its harsh climate and extreme weather. You need to provide your customers with a roller shutter that can withstand the Aussie elements.
Look for a roller shutter supplier that uses premium alloys, materials and components. All suppliers should be able to tell you what their shutters are made from and how they’re constructed. And keep an eye out for any warranties – a good supplier will offer at least a five-year guarantee to keep your – and your customers’ – minds at ease.
Expertise and support
There’s a lot of moving parts to running a business. The last thing you need is the pressure of learning all the ins and outs of a new product range. Rely on a knowledgeable and experienced roller shutter supplier to guide you and your staff on your new line of shutters.
Opt for a roller shutter supplier that offers in-depth know-how and provides high levels of backup, support and education on how to promote and sell their products. They should have a customer service department that you can contact with any questions and be able to come up with the right solution for your customer’s application – from quote to installation.
And don’t forget to ask if your potential supplier also offers ongoing training for your team to ensure that they have the knowledge to win the market.
Communication
The core of any successful business is strong communication. Good communication saves time, eliminates misunderstandings and manages expectations. Which is why you need to partner with a roller shutter supplier that is also an effective communicator.
The roller shutter supplier your business needs is easily accessible, easy to talk to, and keeps you in the loop with updates and supplies. They also inform you of the estimated time of arrival of their products so you can notify your customers.
Packaging
Even the best-quality roller shutters can become damaged due to poor packaging. Receiving shutters that are scratched or broken not only delays installation times – which can annoy or inconvenience your customers – but also diminishes confidence and trust in your roller shutter supplier. All of which ultimately affect your bottom line.
And most importantly, your roller shutter supplier must pack and deliver all the parts needed for your customer’s application. This means that your supplier needs an effective quality control process.
Location
Sure, you may have found a roller shutter supplier that meets all the requirements, but do they ship to your area? When choosing your supplier, location really does matter.
Choosing a roller shutter supplier that has close proximity to your business and your customers will reduce any freight costs. It will also avoid any lengthy delivery times – ensuring that you can provide superior roller shutters as quickly and as cost-effectively as possible.
Read ‘Why roller shutters are the best value for money window covering’
Sales support tools
It’s one thing to provide contemporary roller shutters that suit your customers’ needs. It’s another to find the time and resources to promote them. A roller shutter supplier that supplies their own brochures, samples, displays and photography will save you time and stress.
Why choose CW Products for your roller shutter supply?
At CW Products, your success is our success. Unlike other roller shutter and home automation suppliers, we don’t compete with you – we partner with you and support you. Backing you, helping to build your business and supporting your sales as if they were our own.
We offer more than a supplier, quality products and exceptional customer service. You get an experienced, reliable partner you can count on to grow your business. Contact us today to find out how we can help support your business.
